Return & Exchange Policy

Effective Date: May 17, 2025

At Masala Mix, we take pride in delivering a quality product and a smooth customer experience. If you are not fully satisfied with your purchase, we’re here to help.

Return Eligibility

  1. Items must be unused, unopened, and in original packaging.
  2. Requests must be made within 14 days of delivery.
  3. Returns must be authorized by our team before being shipped back.

Non-Returnable Items

  1. Opened or used products
  2. Digital downloads or complimentary items
  3. Items marked as final sale

Refunds

  1. Once your return is received and inspected, a refund will be issued to your original payment method.
  2. Please allow 5–7 business days for the refund to reflect after approval.
  3. Original shipping charges are non-refundable.

Exchanges

  1. We offer exchanges for eligible items. Please contact our support team to initiate an exchange request.

Return Shipping

  1. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
  2. We recommend using a trackable shipping service to ensure safe delivery.

How to Start a Return

To begin a return, please contact us at hello@masalamixgame.com with your order number and reason for return. Our team will confirm eligibility and provide return instructions, including the return address.

Please note: Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.